Return and Warranty Policy for In-Ear Monitors (Custom-Molded and Universal)
Based on Brazil’s Consumer Protection Code (CDC – Law No. 8,078/1990)
1. Warranty Periods
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In-Ear Monitors (Custom-Molded and Universal):
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Warranty period: 2 years from the date of purchase (invoice/receipt), covering manufacturing defects or latent defects.
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Note: The warranty offered exceeds the statutory minimum (1 year for durable goods, under Article 26 of the CDC).
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Cables (accessories):
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Warranty period: 90 days from the date of purchase, covering manufacturing defects only.
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2. Warranty Coverage
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What is covered:
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Technical or material defects that prevent the product from being used properly.
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Damage not caused by the consumer (e.g., internal malfunctions, soldering faults, or connection problems).
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What is not covered:
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Damage caused by misuse, drops, exposure to liquids or moisture, excessive heat, or unauthorized modifications.
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Normal wear and tear (e.g., cable insulation worn by heavy use or damage to ear tips).
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Products without proof of purchase or purchased from unauthorized third parties.
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3. Claims Procedure
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Initial Contact:
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Please contact us by email, phone, or WhatsApp, describe the issue, and provide your proof of purchase.
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Technical Assessment:
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We will inspect the product to confirm whether the issue is covered by the warranty.
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Remedies (CDC Article 18):
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Free repair: We prioritize correcting the defect within 30 days.
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Replacement with an equivalent product: If repair is not possible or takes more than 30 days.
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Full refund: Available if no viable solution can be found.
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4. Consumer Rights
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Right of Withdrawal (CDC Article 49):
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Online purchases: Products that are not custom-made (e.g., universal in-ear monitors) may be returned within 7 days, without giving a reason.
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Additional Statutory Warranty:
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Even after the 2-year contractual warranty ends, consumers may invoke statutory protection for latent defects that could not have been identified at the time of purchase (CDC Article 26, §3).
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5. Repairs Outside the Warranty Period
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Cables or in-ear monitors damaged after the warranty period may be repaired for a fee, subject to a quote.
6. Contact Channels
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Email: contato@audiodream.com.br
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Phone: +55 (11) 95421-6391
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WhatsApp: +55 (11) 95421-6391
Legal Notice:
This policy supplements the rights provided under Brazil’s Consumer Protection Code (CDC). If there is any conflict, applicable law prevails. We recommend consulting a qualified lawyer for legal review.
Updated [03/2025].
